Introduction
At Metagreen Asia, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or participate in our educational programs.
We respect your privacy and are dedicated to transparent data practices. This policy applies to all information collected through our website (www.metagreenasia.com), mobile applications, and any related services, sales, marketing, or events (collectively, the "Services").
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our Services. By accessing or using our Services, you consent to the collection, use, disclosure, and protection of your information as described in this Privacy Policy.
Data Collection Methods
We collect information about you in various ways when you interact with our Services. The information we may collect includes:
Personal Information You Provide:
- Contact information (such as name, email address, mailing address, and phone number)
- Account credentials (such as username and password)
- Profile information (such as educational background, professional experience, and preferences)
- Payment information (such as credit card details and billing address)
- Course enrollment and academic records
- Feedback, survey responses, and communications with us
Information Collected Automatically:
- Usage data (such as pages visited, time spent on pages, links clicked)
- Device information (such as IP address, browser type, operating system)
- Location information (such as general geographic location based on IP address)
- Cookie and tracking technology data (as further described below)
Information from Third Parties:
- Information from social media platforms when you connect your account
- Information from business partners, such as educational institutions or employers
- Information from service providers, such as payment processors
Purposes of Data Processing
We process your personal information for various purposes, all with the aim of providing, improving, and personalizing our Services. Specifically, we use your information to:
Provide and Manage Services:
- Create and manage your account
- Process enrollments and deliver educational content
- Process payments and manage billing
- Authenticate your identity and authorize access to our Services
- Provide customer support and respond to inquiries
- Issue certificates and credentials upon course completion
Improve and Personalize Services:
- Analyze usage patterns to improve user experience
- Personalize content and recommendations based on your preferences and learning history
- Develop new features, products, and services
- Conduct research and analysis to enhance educational effectiveness
Communication and Marketing:
- Send administrative notifications about your account or courses
- Provide updates about our Services, policies, and terms
- Deliver promotional content and marketing communications (with your consent where required)
- Invite you to participate in surveys or provide feedback
Legal and Security Purposes:
- Comply with legal obligations and respond to legal requests
- Enforce our terms, conditions, and policies
- Protect against, identify, and prevent fraud and other illegal activities
- Ensure the security and integrity of our Services
User Rights
Depending on your location, you may have certain rights regarding your personal information. These may include:
- Right to Access: You can request a copy of the personal information we hold about you.
- Right to Rectification: You can request that we correct inaccurate or incomplete information about you.
- Right to Erasure: You can request that we delete your personal information in certain circumstances.
- Right to Restrict Processing: You can request that we limit the way we use your personal information in certain circumstances.
- Right to Data Portability: You can request to receive your personal information in a structured, commonly used, and machine-readable format.
- Right to Object: You can object to our processing of your personal information in certain circumstances.
- Right to Withdraw Consent: Where we process your information based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the information provided in the "Contact Information" section below. We will respond to your request within the timeframe required by applicable law.
Please note that we may need to verify your identity before processing your request. In some cases, we may be unable to fulfill your request due to legal obligations or legitimate business interests, but we will explain the reasons for our decision.
Cookie Usage
We use cookies and similar tracking technologies to collect and store information about your interactions with our Services. Cookies are small text files that are stored on your device when you visit a website.
Types of Cookies We Use:
- Essential Cookies: These cookies are necessary for the functionality of our Services. They enable basic functions like page navigation, secure areas access, and account authentication.
- Preference Cookies: These cookies allow us to remember choices you make and provide enhanced, personalized features.
- Analytics Cookies: These cookies help us understand how visitors interact with our Services by collecting and reporting information anonymously.
- Marketing Cookies: These cookies are used to track visitors across websites. They are used to display relevant advertisements and measure the effectiveness of marketing campaigns.
Cookie Management:
Most web browsers allow you to control cookies through their settings. You can typically delete existing cookies, block certain types of cookies, or set your browser to notify you when cookies are being placed on your device.
Please note that if you choose to disable cookies, some features of our Services may not function properly. For more detailed information about cookies and how to manage them, please refer to our Cookie Policy.
Third-party Sharing Policies
We may share your information with third parties in certain circumstances. We do not sell your personal information to third parties.
Categories of Third Parties:
- Service Providers: We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
- Educational Partners: We may share information with educational institutions, accreditation bodies, or certification authorities as necessary to provide our Services.
- Corporate Affiliates: We may share information with our corporate affiliates (i.e., companies under common ownership or control) for purposes consistent with this Privacy Policy.
- Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Protection of Rights: We may disclose information to protect the rights, property, or safety of Metagreen School, our users, or others.
Third-Party Data Protection:
We require all third parties to respect the security of your personal information and to treat it in accordance with applicable laws. We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.
Data Security Measures
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, disclosure, or destruction.
Our Security Practices Include:
- Encryption of sensitive information in transit and at rest
- Regular security assessments and vulnerability testing
- Access controls and authentication procedures
- Regular backups and disaster recovery planning
- Staff training on data protection and security practices
- Physical security measures for our facilities
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
In the event of a data breach that affects your personal information, we will notify you and the relevant authorities as required by applicable law.
Children's Privacy
Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.
For educational programs specifically designed for younger students, we obtain appropriate parental consent and implement additional safeguards in accordance with applicable children's privacy laws.
International Data Transfers
Metagreen School is based in Malaysia, and we may process, store, and transfer your personal information in Malaysia and other countries where we operate or where our service providers are located. These countries may have data protection laws that are different from the laws of your country.
When we transfer your personal information to other countries, we will take appropriate measures to ensure that your personal information receives an adequate level of protection in the countries to which it is transferred. These measures may include data transfer agreements implementing standard data protection clauses.
By submitting your personal information, you consent to this transfer, storage, and processing.
Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the changes.
For significant changes to this Privacy Policy, we will make reasonable efforts to provide notice, such as through a prominent notice on our website or by sending you an email notification.
